Office Hours of Operation

Monday - Friday 8:00-22:00 GMT +7

Minimum and maximum order

The minimum is USD10.00 and there is no maximum

How long it takes before to see my e-currency account funded?

You normally see your account funded in just a few hours after the reception of your cleared payment.

Refunds and Cancellations

If you believe you have made a payment in error or have any other issues or questions related to your payment history with iGoldex, please contact our support team.

We GUARANTEE your satisfaction at iGoldex. We provide all our members with a refund, return and/or exchange policy on all trades.

Once we have completed an order and sent a confirmation e-mail, the transaction may not be cancelled

What do you accept to pay the way?

We accept Bank wire,Western union,Moneygram,Xoom and so on.

How to buy E-currency?

To buy E-curency in the IGoldEx.com, please complete information on the form and submit. Once received your order, we will send e-mail confirmation, as well as a payment for Buy, Sell, and Exchange to our account.

How to sell E-currency ?

To sell E-curency in the IGoldEx.com, please complete information on the form and submit. Once received your order, we will send e-mail confirmation, as well as a payment for Buy, Sell, and Exchange to our account.

How to update my order status?

If finish sending money,please sent info via our mail: order@igoldex.com exact amount you sent to us with Western Union 10 digit MTCN or Money gram 8 digit MTCN or E-currency Batch Number.

Now,the order status will be renews soon.

When you will finish my order?

All the orders will be finished within 1 business day after receive the money.If the order place outside the working time, will be processed on the next business day. By the way, Our Bank will not work on weekend.

How long will it take to get my e-currency?

Upon receipt of your fund on our account, we execute the order within 1 business day.

* Bank wire transfer:

1 - 3 business days (generally)

4 - 7 business days (sometimes)

* WesternUnion, MoneyGram and Xoom:

Instantly

What if I have a question that isn't listed here?

Most of the of the questions we receive are listed and answered on this page. If you have thoroughly reviewed the information presented here, and still have a question, then Contact Us.